RDVPARTNERSYour ambition. Our commitment.My account The SX method
Your company knows how to recognise a need, keep a commitment and resolve situations its teams know well. We start from this experience to design digital operations suited to your activity and what you want to develop.
Your expertise is the starting point.Invented by RDV-Partners, SX is a digital engineering method for designing service experiences.
It connects team expertise, customer expectations and management direction to give your collective intelligence a usable form.
Together, we examine important situations, practices that make a difference, necessary information and difficulties encountered. Your vision and strategy set the direction; real uses help select the first worthwhile improvements.
Shared situations and prioritiesWe formalise expertise, roles, decision criteria and handovers. Practices that need improvement are discussed with your teams. Everyone can verify that the solution reflects the meaning of the work and the expected service requirements.
Explicit rules and journeys to checkThese foundations take shape in R-Node: cases, data, work stages and approvals. They also define Élina’s uses and RISE’s external journeys. Existing tools are considered when setting the scope and assessing connections.
A prototype and implementation scopeTeams test the journeys against concrete situations. Feedback helps refine operations, support adoption and choose the next improvements.
Acceptance criteria and user feedbackDeliverables and acceptance criteria are specified for each project.
A rule, a journey, an approval
Design example: a partner’s order must be checked before confirmation. The rule is clarified with the team, the journey connects the request in RISE to the R-Node case, and a responsible person approves the terms. Élina can prepare the information needed for this check.
An illustration of the method, without assuming your company’s rules.
See R-Node uses in detailSX Business
Would you also like to clarify your positioning, offer or development strategy? Our SX Business support helps you build a value proposition and service experience consistent with your ambitions.
Let’s start with your reality
What expertise would you like to share better? What situation could be made simpler? What project would you like to make possible?
Talk to Élina